Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

We are seeking a motivated and experienced Team Leader – Collections to manage a team of collection agents and ensure timely recovery of outstanding dues. The ideal candidate will have strong leadership skills, a deep understanding of collection strategies, and the ability to drive performance while maintaining compliance and customer sensitivity.

• Lead, mentor, and manage a team of collection agents to achieve monthly recovery targets.

• Monitor daily performance metrics and provide regular feedback and coaching.

• Allocate accounts and ensure timely follow-ups on delinquent accounts.

• Handle escalated cases and negotiate payment plans with customers.

• Ensure adherence to regulatory and compliance guidelines.

• Prepare and present daily/weekly/monthly reports to management.

• Coordinate with internal departments (e.g., legal, customer service) for resolution of complex cases.

• Conduct regular training sessions to improve team skills and Knowledge     

Key skills and knowledge:

• 3–5 years of experience in collections, with at least 1–2 years in a supervisory/team lead role.

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in MS Excel and collection management tools.

• Ability to work under pressure and meet deadlines.

• Knowledge of legal and regulatory aspects of collections is a plus.

• Experience in NBFCs, banks, or telecom collections.

• Multilingual abilities (especially regional languages).

• Strong analytical and problem-solving skills.

Educational Qualification :

• Graduate in any discipline (preferred: Commerce or Business Administration).

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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