Team Leader - Sales

About the Company:

Imarticus Learning is a leading EdTech organisation that provides industry-focused programs in collaboration with global institutions and corporate partners. With a strong presence across India, we specialise in Finance, Analytics, Technology, and Management domains.
MyCaptain is a part of the Imarticus Learning Group, a 13-year-old organization and a leader in skilling for Finance and Analytics in India. With over 750+ members driving growth, innovation, and excellence, Imarticus Learning has redefined professional education. Together, we’re shaping the future of learners across the country.

Role Overview:
The Team Leader manages a team of sales executives / BDAs and is accountable for then team's daily performance, conversions and revenue.

Key Responsibilities

1. Team Management and Target Delivery

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  Lead a team of sales executives / BDAs to achieve individual and team monthly revenue targets.

  
  


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  Break the team target into daily and weekly goals for each executive, and track progress every day.

  
  


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  Run daily huddles, weekly reviews and one-to-one performance discussions.

  
  


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  Hold executives accountable for calls, follow-ups, conversions and pipeline hygiene.

  
  

2. Coaching and People Development

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  Coach executives on calling, pitch quality, objection handling and closing through call listening and live support.

  
  


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  Onboard and train new joiners; bring them to target within the defined ramp-up period.

  
  


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  Identify under-performers early, set improvement plans and escalate where needed.

  
  


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  Support hiring, motivate the team, and keep attrition low.

  
  

3. Lead and Funnel Management

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  Ensure leads are allocated, contacted and followed up within the defined timelines.

  
  


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  Monitor the funnel from lead to call, pitch and conversion, and fix drop-offs at each stage.

  
  


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  Review high-value and stuck opportunities with executives and step in on critical closures.

  
  


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  Give marketing and the Cluster / Regional Manager feedback on lead quality and campaign performance.

  
  

4. SOP Adherence and Quality

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  Ensure every executive follows sales SOPs: lead handling, follow-up cadence, call and pitch standards, pricing and discount approvals, and refund and escalation processes.

  
  


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  Audit calls and customer interactions regularly; correct non-compliance and mis-selling immediately.

  
  


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  Raise exceptions and escalations to the Cluster / Regional Manager promptly.

  
  

5. Data Management and Reporting

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  Ensure the team updates the CRM accurately and on time.

  
  


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  Prepare and share daily and weekly reports on calls, conversions, pipeline and revenue by executive.

  
  


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  Use the data to spot trends, forecast the month-end outcome and plan corrective action.

  
  

6. KPI Improvement

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  Improve the team's lead-to-conversion ratio, average ticket size, collections and productivity per executive.

  
  


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  Track each executive's KPIs transparently and review them regularly.

  
  


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  Contribute to cluster targets and regional expansion initiatives as required.

  
  

7. Additional Responsibilities

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  Take on additional initiatives assigned by the Cluster / Regional Manager or the business from time to time, including process improvements and pilots.

  
  

Qualifications: 

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  Minimum of 1.5+ years of experience in sales, preferably EdTech, with 6+ months managing executives.