Team Leader (Travel & Ticketing - International Process)

This role is for one of the Weekday's clients

Salary range: Rs 100000 - Rs 700000 (ie INR 1-7 LPA)

Min Experience: 4 years

Location: Gurugram

JobType: full-time
In the role of Team Leader, you will oversee a team of Travel Consultants to provide exceptional booking and ticketing services. Your position will serve as a link between front-line operations and management, guaranteeing the attainment of all travel-related KPIs while nurturing a culture of high performance.

Key Responsibilities:

1. Management of Performance & KPIs
2. Leadership & Coaching of Team Members
3. Expert Knowledge in Travel & GDS
4. Reporting & Analysis

Qualifications & Experience:

● Education: A degree in any field (an IATA or Travel/Tourism qualification is highly advantageous).
● Experience: * Total Experience: 4–6 years in a BPO/International Contact Center.
● Leadership Experience: At least 1–2 years as a Team Leader in a Travel/Ticketing environment.
● Essential Skill: Hands-on experience with GDS systems (Amadeus, Sabre, or Galileo).
● Communication: Excellent verbal and written communication skills in English.

Required Skills:
● Leadership: Capability to manage a team of 15–20 agents in a fast-paced, 24/7 environment.
● Data Literacy: High proficiency in MS Excel (including VLOOKUPs and Pivot Tables) for monitoring team performance.
● Critical Thinking: Ability to make swift decisions during system failures or significant travel disruptions.
● Process Knowledge: Comprehensive understanding of airline policies, IATA regulations, and the complete ticketing process.

Shift:

● Shifts: Must be adaptable to rotational shifts (including nighttime work) to accommodate international travel demands.

Skills

Team leader

Travel

Airline Ticketing