Team Leader.Trade Operations-OT Honk Kong

Key Result Areas

• Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank

• Perform sanction checking of relevant parties in documents

• Handle Commodity Trade Operations documents

• Responsible for inputting documents into the system and prepare SWIFT for advising

• Ad-hoc tasks given by the Team Head

• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues

Problem Solving

• Managing customers’ expectations, Ideation and working on automation projects

• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.

• Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.

• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.

• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Knowledge, Skills and Experience

• Bachelor's Degree
• At least 5-8 years of relevant working experiences in Trade Operations
• Trade experience of 3-4 years is a must.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.