Team Member Credit & Collect-T2-II

How will you make an impact in this role?

Key responsibilities include but is not limited to the following:          

CBU BO:

• Ability To Work in A Highly Compliant, Dynamic and Research-Intensive Environment in solving credit bureau disputes


• Review Accounts to Determine Appropriate Action for solving reporting dispute


• Ability To Work in A Highly Compliant and Dynamic Environment


• Ensure all SLAs are met across various queues, upholding efficiency, and compliance


• Adhere to Company Policies and Regulatory Compliance Guidelines relevant to the business


• Proven ability to drive Goals & Metrices for the process 

Minimum Qualifications:

• Strong Verbal & Written communication skills


• Knowledge of Credit Bureau Unit Function is preferred


• Graduate with minimum 1-3 years’ experience


• Should possess Analytical, Decision Making and Problem-Solving Skills


• Multi-skilled across card platforms/products is preferable


• Demonstrated dependability/self-motivating skills


• Demonstrated ability to work effectively within a team environment as well as independently


• Strong Team Player with high level of integrity


• Strong Knowledge to American Express Product, Policies & Procedures


• Change Management Ability & Self-motivating skills


• Prior knowledge of green screens, Triumph platform, CLIC tool will be an added advantage


• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment


• Build and maintain loyalty through exceptional communication


• Maintain a comprehensive understanding of Card products and CHC procedures to ensure process accuracy

Preferred Qualifications:

• Strong Knowledge to American Express Product, Policies & Procedures