Team Member - Priority Support Center

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products 


• Responsible for handling personal KPIs/KRAs


• Team player, Tech Savvy


• Responsible for high level of customer focus


• Having a strong hold on telecom products of leased line and voice products

Working in shifts (24/7)

• Excellent communication skills and hold on English & Hindi


• Strong customer handling skills


• Customer centric and high focus on customer facing processes 


• Excellent grip on high end  leased line and voice products


• Excellent hands on experience in handling QRC at  call centre for  Premium Customer Base 


• Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre /  BPO   / KPO / 

Diversity 

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers


• Hands on experience in voice and data products people handling and customer interaction

• Strong customer focus


• Good analytical skills


• Strong communication and interpersonal skills


• Inclination towards innovation


• Good Computer Knowledge