Team Member-Central Monitoring Unit_HO & SUPPORT-Central Service Support_Mumbai

Team Member – Central Monitoring Unit

1. The Central Monitoring Unit (CMU) is responsible for monitoring staff-customer transactions, identifying suspicious account sourcing patterns, strengthening NTB sourcing controls, and supporting risk mitigation initiatives across the branch banking network.


2. The role involves analytical review of transaction monitoring reports, investigation management, stakeholder coordination, dashboard preparation, and escalation of deviations to senior management.


3. The incumbent will work closely with Analytics, BPMG Field Teams, and other stakeholders to identify risks, investigate deviations, and provide actionable insights to management.


4. This role provides exposure to fraud risk management, branch controls, customer acquisition quality, and regulatory compliance monitoring.


5. Preparing consolidated data based on reports received from Data Science / Analytics Team and other verticals and segregate for taking necessary action.

• Review and monitor transactions between bank staff and customers through various analytics-driven reports.


• Conduct desktop investigations on alerts generated from various reports, staff transactions and suspicious account sourcing patterns.


• Identify unusual transaction patterns, employee-customer financial dealings, and control deviations.


• Conduct sampling, data analysis, and risk assessments based on predefined monitoring criteria.


• Identify control gaps, unusual transaction behaviour, and potential policy violations.


• Coordinate with field teams and stakeholders for investigations and closure of alerts.


• Review investigation findings received from field teams and ensured timely closure of cases.


• Track branch-level and staff-level trends relating to suspicious account sourcing and NTB acquisition quality.


• Prepare monthly dashboards, management presentations, and actionable MIS for senior management review.


• Monitor adherence to internal policies, code of conduct, and fraud-risk controls.


• Support regulatory and management-driven initiatives related to transaction monitoring and account quality controls.


• Strong stakeholder management and communication skills. Strong analytical and investigative mindset.


• Proficiency in MS Excel (advanced), PowerPoint, Macro and MIS reporting.


• Ability to work with large datasets and generate meaningful insights.


• Have an eye for identifying/spotting deviations with large level analysis.


• Working knowledge of banking systems and transaction monitoring processes preferred.