Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends.
Fault Analysis & TroubleshootingPerform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends.
Incident & Problem ManagementDrive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.
Network OptimizationIdentify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning.
Coordination & Stakeholder ManagementWork with field teams, engineering teams, and vendors (Tejas, Nokia, ECI). Provide updates to stakeholders.
Automation & ReportingPrepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable.
Required SkillsStrong knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools.
QualificationsBachelor’s degree in Electronics, Telecommunications, Electrical, or related fields.
Experience1-2 years in NOC operations or transport network support.
KPIsReduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness.
CertificationsITIL Foundation, CCNA/CCNP (optional).
Tata Teleservices
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, securit...
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