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Team Member-TA Ops

Job Description - Team Member-TA Ops

Responsibilities

  • Manage BGV initiation, tracking, review, and closure across business units.

  • Ensure cases are completed within defined TATs and SLAs.

  • Review discrepancies, red flags, and exceptions as per the BGV policy.

  • Coordinate with TA, BUHR, candidates, and BGV vendors.

  • Monitor vendor performance, quality, and SLA compliance.

  • Handle escalations and provide timely status updates.

  • Maintain accurate documentation, confidentiality, and audit readiness.

  • Drive process improvements and automation initiatives.



Qualifications

  • Post-Graduate with relevant experience in BGV or HR Operations.

  • Strong Excel, analytical, communication, and stakeholder-management skills.

  • Knowledge of MS Office and Power BI is preferred.

  • Detail-oriented, outcome-focused, and capable of handling high case volumes



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