Tech S and T-Tech Cloud dev-ITSM and Service Integration Management-Senior-GDSF02

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

ITSM  JD

Key Responsibilities

• Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery


• Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework


• Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred


• Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs,  in a Service Integration Framework


• Demonstrates excellent consultative solution skills during various phases of the bid


• Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors


• Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant


• Ability to prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image


• Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.


• Work as part of the bid team and provide support to the functional group personnel working together.


• Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.


• Develop proposals and recommendations to drive process improvement decisions

Skills, Knowledge and Experience

Desired Profile – Experience

Must

• Process development and process engineering


• Experience leading process implementation & improvement projects


• Process Consulting


• ITIL Intermediate Level or ITIL 4 MPT Certification

Preferred

• Process audit, assessment and GAP and Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design


• Transition, Due Diligence experience preferred


• Process operation and maintenance support


• Service quality improvement through continuous process improvement

Skill Profile

• Ambitious, has pride in his/her work & attention to detail


• Expertise in interfacing with internal customers, external vendors and global teams


• Comfortable and effective dealing with all levels within the organization, including Executive Management


• Demonstrates a positive attitude/energy


• Takes ownership, follows through, and delivers on commitments


• Strong negotiation skills.


• Project Management

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.