Technical Account Manager

Position: Technical Account Manager
Experience: 6+ Years
Location: Mumbai
Work Mode: Hybrid

Job Summary

We are looking for an experienced Technical Account Manager (TAM) to act as a trusted technical advisor for key clients. The role involves managing client relationships, understanding technical requirements, and ensuring successful delivery and support of solutions.

Key Responsibilities

• Serve as the primary technical point of contact for assigned client accounts.
  

• Understand client business needs and translate them into technical solutions.
  

• Provide technical support and guidance related to web technologies and databases.
  

• Collaborate with internal teams (Engineering, Product, Support) to resolve issues and deliver solutions.
  

• Manage account health, escalations, and customer satisfaction.
  

• Conduct technical discussions, solution walkthroughs, and client reviews.
  

• Ensure timely communication and resolution of client queries in a hybrid work setup.
  

Required Skills & Experience

• 6+ years of experience in Technical Account Management or a similar client -facing technical role.
  

• Strong hands -on knowledge of HTML, CSS, JavaScript, and MySQL / database concepts.
  

• Ability to understand and troubleshoot technical issues related to web applications and databases.
  

• Strong communication, presentation, and stakeholder management skills.
  

• Experience working in a hybrid work environment.