Technical Account Manager

This role is for one of the Weekday's clients

Salary range: Rs 1300000 - Rs 2000000 (ie INR 13-20 LPA)

Min Experience: 11 years

Location: Uttarakhand

JobType: full-time

We are looking for an experienced Senior Account Manager to lead and manage strategic enterprise customer relationships within industrial and process-driven environments. This role is responsible for ensuring customer success, operational excellence, and long-term account growth while serving as the primary owner of overall account performance and satisfaction.

The position combines client relationship management, operational oversight, and commercial ownership, making it ideal for someone who can effectively manage complex customer programs while driving business value and continuous improvement initiatives. You will work closely with leadership teams and customer stakeholders to ensure strong service delivery, efficient operations, and sustainable account expansion.

This opportunity is well-suited for professionals with experience in industrial automation, specialty chemicals, pulp & paper, or process industries who enjoy balancing customer engagement with operational and strategic responsibilities.

Key Responsibilities

• Own and manage the overall performance, health, and success of assigned enterprise accounts
• Build strong long-term relationships with customer leadership and operational teams through regular engagement
• Act as the primary point of contact for escalations, issue resolution, and operational coordination
• Ensure adherence to SLAs, KPIs, safety standards, and customer expectations
• Monitor operational metrics including process performance, automation outcomes, machine efficiency, and product quality indicators
• Analyze system and machine performance, including uptime, reliability, dosing accuracy, alarms, and deviations
• Lead operational reviews, root-cause analysis, and continuous improvement initiatives at customer sites
• Identify opportunities for account growth through upselling, cross-selling, and service expansion
• Support contract renewals, scope enhancement, and strategic commercial alignment with customers
• Prepare and present performance reports, operational insights, and strategic recommendations to internal leadership and customer stakeholders
• Drive data-backed decision-making through structured reporting and actionable improvement plans

What Makes You a Great Fit

• 10–16 years of experience in account management within industrial automation, specialty chemicals, process industries, or related sectors
• Strong understanding of operational workflows, process optimization, and customer program management
• Proven experience managing large enterprise accounts with both operational and commercial responsibilities
• Ability to analyze operational data and convert insights into improvement strategies
• Strong stakeholder management and relationship-building capabilities
• Excellent problem-solving and escalation management skills
• Strong communication and presentation abilities for both technical and business discussions
• Leadership mindset with the ability to drive accountability and customer satisfaction
• Background in chemicals, pulp & paper, manufacturing, or industrial environments is highly valuable
• Bachelor’s degree in Engineering, Business Management, or a related field preferred