Technical Account Manager

Hiring: Technical Account Manager (TAM) – Oracle
Technologies

Location: Bangalore

Experience: 8–10 Years

Job Type: Full-Time

About the Role

We are looking for an experienced and customer-focused
Technical Account Manager (TAM) with strong expertise in Oracle technologies
and enterprise customer engagement. The ideal candidate will act as a trusted
advisor to customers, helping them maximize the value of Oracle products
through proactive support, technical guidance, escalation management, and
strategic service delivery.

The TAM will serve as the primary liaison between the
customer, Oracle support/services teams, and implementation partners to ensure
successful deployment, adoption, and ongoing optimization of Oracle solutions.

Key Responsibilities

Provide proactive and reactive technical support for Oracle
production environments.

Manage customer escalations end-to-end, including situation
management and executive-level communication.

Drive customer success by recommending product usage best
practices and operational improvements.

Develop and maintain customized Service Delivery Plans
aligned to customer business needs.

Conduct annual account planning sessions and periodic
value-based delivery reviews.

Coordinate with cross-functional teams including Technical
Support, Consulting, Product Development, Sales, and Expert Services.Deliver
technical consulting, implementation guidance, and project coordination
support.

Monitor customer environments and provide strategic
recommendations across technology, governance, process, and operations.

Ensure high levels of customer satisfaction and successful
adoption of Oracle solutions.

Required Skills & Qualifications

8+ years of experience administering Oracle production
environments.

Strong hands-on experience in:

Oracle Database Administration

Performance Tuning

Backup & Recovery

Good conceptual understanding of:

Oracle RAC

Data Guard

ASM

Grid Control / OEM

Oracle Cloud Infrastructure (OCI)Understanding of cloud
platforms such as:

OCI

Microsoft Azure

Google Cloud Platform (GCP)

Excellent customer management and escalation handling
skills.

Strong communication and stakeholder management abilities.

Ability to independently manage complex customer situations
and deliverables.

Preferred Qualifications

Experience in project management and customer delivery
management.

Exposure to ERP, CRM, or enterprise package implementations.

Knowledge of enterprise technical architectures, operating
systems, networking, and web-based applications.

Experience working with RDBMS technologies such as Oracle,
DB2, and MS SQL Server.

PMP Certification or strong project management experience
across global organizations is an added advantage.

Bachelor’s degree in IT, Computer Science, Management, or
related field.