Technical & Business Operations Specialist

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Prioritize, plan, and assign tasks to team members based on ability/focus for the day

What will your job look like?

• Track team hours, maintain the team schedule, identifying staffing level requirements and overall responsibility for hiring and performance management.


• Organize and lead training across such activities as:
  
  
  
  • Audio, Video and subtitle QC
  
  
  • Asset conformance
  
  
  • Graphics sizing and positioning
  
  
  • Time Text Editing
  
  
  • Media data management
  
  
  
  


• Manage, motivate, and encourage teams to maximize performance and achieve departmental objectives.


• Lead a root cause analysis and provide final reports and document mitigation plans to ensure future defects do not occur


• Collect and process requirements from regional operations and build SOPs for team.


• Lead recurring daily teams’ meetings, weekly project meeting and report outs, and provide executive updates.


• Have in-depth knowledge of the high-level business priorities, issues and challenges of stakeholders throughout the operation, to enable you to challenge the status quo and bring new professional insight and experience into existing issues, initiatives and projects.


• Working with the Sales & Account teams to ensure new revenue streams are clearly identified and to oversee delivery of new services.

All you need is...

• Exceptional analytical and problem-solving skills.


• 5+ years of media operations experience across linear, VOD, or OTT servicing


• 3+ years’ experience managing people with a proven leadership quality with line-management experience.


• Deep understanding video/audio CODEC’s such as MPEG-2/MPEG-4, h.264/h.265, ProRes, J2K/IMF and associated processing workflows


• Exemplary attention-to-detail, with hands-on approach where required.


• Proven influencer, with experience in a management position within a fast paced or frequently changing environment.


• Outstanding communication skills, including ability to tailor communication to audience to achieve desired results.


• Ability to establish and develop relationships with peers and the business.


• Excellent time management skills to meet business deadlines.


• Highly responsible and self-motivated, able to thrive in an energetic, fast paced entrepreneurial environment.


• Highly proficient in Power Point, Excel, Word, Outlook


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Why you will love this job:

• You will have a wide scope of activities


• You will have excellent products and solutions


• You will have scope for professional development