Technical Architect

10 -16 years of experience as a Salesforce technical
architect…

1.     Strategic
Architecture: Lead the end -to -end technical architecture and roadmap for Global
Service Zone and CJM initiatives
across multiple Business Units (SBS, ESI, NAS, Canada), transitioning from
Pilot to General Availability.

2.     Service
Cloud Expertise: Define and enforce scalable design patterns for Salesforce
Service Cloud,
optimizing Case Management, Omni -Channel, and Console setups for high -volume
global operations.

3.     Integration
Strategy: Architect robust integration solutions using MuleSoft
and AWS to connect Salesforce with legacy backend systems, ensuring
real -time data synchronization and error handling.

4.     DevOps
& Release Management: Oversee
the CI/CD strategy using Copado
and AWS CodeCommit,
establishing branching strategies and governance to manage parallel releases
across multiple scrum teams.

5.     Global
Overlay & MNC Support: Design
complex Multi -Country/Multi -Currency solutions
(Global Overlay) for MNC clients (ESI, CoSo), ensuring strict adherence to data
residency and compliance standards.

6.     Performance
& Scalability: Engineer
solutions capable of handling Large
Data Volumes (LDV) and
complex sharing rules, preventing performance degradation as we onboard new BUs
like Retirement and Insurance Services.

7.     Custom
Development Oversight: Provide
expert guidance on LWC (Lightning Web Components), Apex Enterprise Patterns, and Asynchronous processing
(Batch/Queueable) to ensure code modularity and reusability.

8.     Technical
Governance: Establish code review standards and conduct technical
feasibility assessments for new features (e.g., Client
Portal, Start Assist migration),
minimizing technical debt.

9. CBAP or CCBA
   certification (IIBA)