Technical Architect

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:
As a Technical Architect, Quote to Cash (Q2C), you will define, design, and support scalable global solutions for the D365 ERP Sales & Marketing team across the end-to-end quote-to-cash lifecycle. This role is responsible for translating business requirements into secure, resilient, and high-performing technical architectures that support quoting, pricing, order management, fulfillment, invoicing, and integrations with enterprise platforms. You will partner closely with business stakeholders, functional leads, developers, and external vendors to deliver strategic technical capabilities that improve operational efficiency, enable business growth, and strengthen customer experience.

MAJOR ACCOUNTABILITIES:

• Define and govern the end-to-end technical architecture for Quote to Cash capabilities within Dynamics 365 Finance and Operations, with a focus on Sales & Marketing and related enterprise platforms.

• Partners with business stakeholders, product owners, and functional teams to translate business requirements into scalable technical designs, integration patterns, and implementation roadmaps.

• Design and oversee customizations, extensions, data entities, workflows, and integrations that support quoting, pricing, order capture, fulfillment, invoicing, and downstream financial processes.

• Establish technical standards, development best practices, and architecture guardrails to ensure solution quality, security, performance, scalability, and long-term maintainability.

• Lead technical design reviews and provide architectural guidance to development teams for X++, services, APIs, middleware, and Azure-based integrations.

• Collaborate with enterprise architecture, infrastructure, security, and application and AI teams to ensure alignment with broader platform, integration, data strategies and agentic engineering practices.

• Support environment strategy, release management, DevOps processes, and deployment planning across development, testing, and production landscapes.

• Troubleshoot complex production issues, drive root cause analysis, and implement sustainable technical solutions to improve platform stability and supportability.

• Document solution architectures, technical designs, integration flows, and key architectural decisions to support delivery, governance, and operational continuity.

• Effectively communicate architecture decisions, risks, dependencies, and trade-offs to both technical and non-technical stakeholders.

• Mentor developers and technical team members, fostering a culture of innovation, collaboration, accountability, and continuous improvement.

• Stay current on Dynamics 365, Azure, integration technologies, and emerging best practices to continuously improve the Q2C technology landscape.

REQUIREMETS FOR SUCCESS:

• 8+ years of experience in ERP solution delivery, with significant experience in Dynamics 365 Finance and Operations technical architecture, design, and implementation.

• Strong understanding of Quote to Cash business processes, including quoting, pricing, sales order management, fulfillment, invoicing, and integrations with upstream and downstream systems.

• Deep expertise in D365 F&O technical architecture, extension frameworks, integrations, data entities, security, and environment management.

• Hands-on experience with X++, .NET, APIs, OData, business events, middleware, and Azure cloud services.

• Experience designing and supporting integrations across ERP, CRM, commerce, warehouse, tax, billing, and other enterprise applications.

• Strong knowledge of application lifecycle management, release management, CI/CD practices, and Azure DevOps.

• Demonstrated ability to design secure, scalable, and high-performing enterprise solutions in complex global environments.

• Excellent analytical, troubleshooting, and problem-solving skills with the ability to resolve complex technical issues.

• Strong communication and stakeholder management skills, with the ability to explain technical concepts to business and executive audiences.

• Proven experience leading technical teams, mentoring developers, and influencing architecture decisions across cross-functional teams.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

• Experience in consumer products, retail, or global supply chain environments is preferred.

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Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

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