Technical Consultant

Life on the team

Computacenter GIS Service management systems organisation, looking for a senior developer position has arisen within the ServiceNow Build team to configure and develop  on the ServiceNow Platform. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable CC to deliver, measure, manage and improve the IT infrastructure support services to our customers. As well delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality – reducing risk and cost to both CC and the Customer.

What you’ll do

• Perform a complex range of development activities to meet business requirements.


• Deliver new or enhance existing functionality  through either configuration or development.


• Work as part of a team to work on functionality as requested by the business, in line with company processes to ensure demands are met.


• Engage with Operate team  and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures.


• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.


• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach and adherence to design coding and standards.


• Acts as a role model for colleagues with regards to technical and behavioural ompetencies.Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

• Strong understanding of ServiceNow best practises.


• Minimum 5 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills.


• Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc).


• Extensive experience in IT Service Management.


• Experience with Field Service Management desirable.


• Experience with Security incident Module desirable.


• Experience with HR Service Management desirable.


• Experience of working in a SaaS environment.


• Ability to effectively communicate with all levels of the organization.


• Be highly organized, meticulous, structured and methodical in delivery.


• Ability to work using Agile methodologies.


• Take full ownership of technical and business issues.