Technical Content Strategist

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Overview

We are hiring a senior content professional in Bangalore to help evolve our documentation and product content practices for SaaS applications. This role will lead the transition of the Docs team toward AI-native, human-in-the-loop content development workflows, with a focus on improving how technical content is planned, created, governed, and scaled while maintaining high standards for clarity, accuracy, and usability.

This person will combine strong technical documentation and content strategy expertise with a practical understanding of product adoption. They will partner with writers, designers, and product teams in Bangalore to support the Pendo AIE adoption strategy through in-product guidance, Pendo Guides, and analytics dashboards that help teams measure and improve content and user outcomes.

Location : Bangalore (Onsite)

Experience : 5-12 Years

What you’ll do:

• Lead the transition of the Documentation team toward AI-native, human-in-the-loop content development workflows.
• Define and improve content strategy, governance, standards, and quality controls for AI-assisted technical content.
• Create playbooks, prompt frameworks, review processes, and guardrails for scalable content development.
• Partner with writers, designers, and product stakeholders to improve documentation and product guidance for SaaS applications.
• Support the Pendo AIE adoption strategy through effective in-product guidance, including Pendo Guides.
• Build and maintain dashboards to track guide performance, product usage signals, and content effectiveness.
• Use analytics and user behavior data to recommend improvements to documentation, guidance, and adoption flows.

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What we’re looking for:

• Significant experience of 5 -12 in technical documentation, product content strategy, UX writing for software products, or related roles.
• Strong experience creating content for SaaS applications, enterprise software, or other complex digital products.
• Demonstrated ability to improve content operations, workflows, and governance, not just create deliverables.
• Experience with AI-assisted content workflows and strong judgment around human review and quality control.
• Experience working cross-functionally with writers, designers, product managers, and documentation teams, with the ability to use analytics to improve outcomes.

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Nice to have:

• Experience supporting content strategy or documentation for AI-enabled products.
• Familiarity with structured content, taxonomy, metadata, or reusable content models.
• Experience with Pendo or similar digital adoption platforms.