This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Success based in India.
You will join a fast-growing environment where customer success is deeply technical and directly tied to product value and security outcomes.
In this role, you will act as the key bridge between developers, security teams, and the platform, ensuring customers successfully adopt and extract maximum value from the solution.
You will help organizations reduce security risks while improving how seamlessly they ship software.
A large part of your impact will come from driving onboarding, resolving technical challenges, and preventing churn in high-value accounts.
You will also work closely with product and engineering teams to surface customer insights and improve the platform experience.
This is a highly hands-on, problem-solving role where technical understanding and customer empathy come together to shape real product outcomes.
Accountabilities:
- Manage and engage with at-risk accounts to proactively prevent churn and ensure long-term customer success.
- Drive product adoption by supporting onboarding, deployment, and ongoing optimization of the platform for enterprise clients.
- Investigate, debug, and resolve technical workflow issues while escalating complex cases to engineering teams when needed.
- Deliver training sessions and enablement programs to customer teams to ensure effective platform usage and value realization.
- Collaborate closely with product and engineering teams to share structured customer feedback and improvement opportunities.
- Monitor customer health, identify risks early, and implement proactive success strategies to improve retention and satisfaction.
- Support technical discussions with customer stakeholders, ensuring clear communication of solutions and outcomes.
Requirements:
- 3–7+ years of experience in Customer Success, Technical Account Management, or similar client-facing technical roles.
- Strong experience in Application Security (AppSec) is essential.
- Solid technical troubleshooting skills with the ability to investigate workflows, debug issues, and understand system behavior.
- Strong communication skills in English, with the ability to explain technical topics clearly to both technical and non-technical stakeholders.
- Proven ability to manage multiple accounts, prioritize effectively, and work independently in a fast-paced environment.
- Strong ownership mindset with a proactive, problem-solving approach (“get things done” attitude).
- Experience working with SaaS, developer tools, or security platforms is highly preferred.
- Based in or willing to work from Pune or Bangalore.
Benefits:
- High-impact role in a fast-scaling cybersecurity-focused SaaS environment
- Strong ownership and fast career growth opportunities in Customer Success and beyond
- Flexibility in working hours and supportive remote-first culture
- Exposure to modern application security and developer-first technologies
- Opportunity to work closely with product and engineering teams on real product evolution
- Inclusive, open, and collaborative working culture
- Competitive compensation aligned with experience and expertise.
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