Technical Customer Success Manager

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 1400000 (ie INR 4-14 LPA)

Min Experience: 2 years

Location: Gurgaon

JobType: full-time

Responsibilities:

• Act as the primary point of contact for customers, understanding their business requirements and delivering tailored solutions.
• Manage end-to-end customer relationships, including onboarding, product training, and continuous support.
• Develop and implement customer success plans by defining objectives, tracking progress, and presenting outcomes.
• Partner with the sales team to identify upsell and cross-sell opportunities, ensuring seamless renewals.
• Collaborate with product and engineering teams to prioritize feature requests, enhancements, and issue resolution.
• Analyze customer usage data to identify patterns, improvement areas, and potential risks.
• Provide actionable feedback to product teams on customer expectations and market trends.
• Maintain updated customer records and ensure clear communication with relevant internal teams.
• Conduct customer satisfaction assessments and follow up to resolve concerns or service gaps.

Requirements:

• 2–3 years of experience in technical customer success or a similar role within a SaaS environment.
• Strong technical understanding, including hands-on experience with APIs, webhooks, and integrations.
• Excellent communication and interpersonal abilities to build strong customer and internal relationships.
• Strategic thinker with strong problem-solving skills.
• Ability to work independently and manage priorities in a fast-paced setting.
• Experience with WhatsApp Business API is an added advantage.
• Bachelor’s degree in a relevant field is preferred.

Skills:
Customer Success