Technical Customer Support Engineer II (Technical Solutions / Support)

Description

The Position
We are seeking a Technical Customer Support Engineer II who is passionate about helping
customers, solving problems, and improving user experiences. You’ll be the first point of contact
for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our
products and services.

Responsibilities & Skills
You should:
● Problem solver,Independent worker, logical and critical thinker.
● Highly adaptable to a new working environment.
● Ability in Learning new skills and applying them for efficient customer issue resolutions.
● Ability to work in 24/7 rotational shifts.
● Client oriented thinking, ensuring high customer satisfaction indices.

Collaboration with cross-functional teams.
● Ability to explain technical concepts to non-technical individuals.
Required Skills:
● Excellent communication and interpersonal skills.
● Excellent comprehension skills.
● Bachelor’s degree or equivalent experience.
● 4+ years in a Technical support role in SaaS enterprise products.
● Strong Experience with SQL for querying databases.
● Strong Experience in REST APIs, Postman, Kibana, Grafana.
● Strong collaboration skills with cross functional teams.
● Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs.
● Basic Knowledge on cloud technologies.
● Good Python knowledge.
● Having a background in the clean energy domain is an added advantage.

Qualifications
● Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Why Join Uplight in Leading the Fight Against Climate Change?
At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one
of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both
social and environmental responsibility. Here's why you should join our team of passionate
Uplighters:

● Make a Meaningful Impact: Your work directly impacts our mission of decarbonization
and building a more sustainable future.
● Grow Your Career: We offer ample advancement opportunities, robust learning and
development programs, and a supportive team environment that fosters collaboration and
innovation.
● Thrive: We offer comprehensive benefits, including flexible time off, generous parental
leave, a wellness stipend, and work flexibility to help you thrive both personally and
professionally.

Belong to an Inclusive Community: We celebrate diversity and foster an inclusive
workplace where everyone feels respected, empowered, and heard. Our Employee
Resource Groups offer opportunities to connect with colleagues who share your interests
and backgrounds.
● Be Part of a Growing Movement: Join a team of dedicated individuals who are
passionate about creating a more sustainable future. We offer a collaborative
environment where your ideas are valued and your contributionsrecognized. Together,
we can build a brighter tomorrow.