Technical Engineer

Company : Indus Systems

Job Type : Full Time

Kurkumbh, India

Job Description - Technical Engineer

1.Incident Management:

Respond to and resolve desktop support tickets within the defined SLA.

Provide first-line support for hardware, software, and peripheral issues.

Escalate unresolved issues to the L2 engineer or relevant teams.

2.Hardware and Software Support:

Perform basic troubleshooting of desktops, laptops, printers, and peripherals.

Install, configure, and maintain operating systems and standard software

applications.

Replace or repair hardware components as needed.

3.User Support:

Assist users with login issues, software installations, and basic application

troubleshooting.

Provide support for email configuration and access.

Guide users on IT policies and best practices.

4.Asset Management:

Maintain inventory of IT assets such as desktops, laptops, and peripherals.

Perform routine health checks of IT equipment.

5.Network Connectivity:

Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and

VPN.

Support basic configuration of network printers.

6.Documentation and Reporting:

Log and document all incidents and resolutions in the ticketing system.

Provide daily and weekly status reports to the IT supervisor.

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About the Company

Indus Systems

Indus Systems and Services Pvt Ltd has been a trusted provider of Hybrid IT Infrastructure and Cyber Security solutions for over 25 years, serving industries like pharmaceuticals, telecom, BFSI, retail, fintech, ITES, travel, and media. We specialize in delivering tailored, scalable, and secure solu...

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Technical Engineer

Job Description - Technical Engineer

About the Company

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