Technical Engineer I - (ServiceNow)

Technical Engineer

As Nuvolo's Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests.

As a Technical Engineer, your role will include:

• Assigning cases within the Technical  Engineering Team (5%)


• Troubleshooting and debugging complex technical systems and code (60%)


• Communicating with Clients on daily basis (10%)


• Documenting Client interactions, code/configuration changes, next steps (15%)


• Continually learning both SN and Nuvolo products and customer implementations (10%)

This role could be a fit for you if you bring:

• Exceptional Customer Service Skills


• 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework


• 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin


• Fundamental understanding of
  
  
  
  • ITSM/ITIL (Change Management, Incident Management)
  
  
  • CMDB (CI's, CMDB Architecture)
  
  
  
  


• Business Application Development (Scoped application development)
  
  
  
  • SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
  
  
  • Client Scripts,
  
  
  • UI Policies/UI Policy Actions,
  
  
  • UI Actions
  
  
  • View Rules
  
  
  • Business Rules
  
  
  • ACLs
  
  
  • Data Policies
  
  
  • Notifications
  
  
  • Dictionary Entries, Overrides, and Attributes
  
  
  • Field Reference Qualifiers
  
  
  • Script Includes
  
  
  • UI Pages
  
  
  • XML, HTML, CSS
  
  
  • SN Service Catalog and Request Workflow
  
  
  • Importing Data, Transform Map and Field Scripting
  
  
  
  

Bonus points for:

• SN Certified System Admin (CSA),
  SN Certified Application Dev (CAD), or
  SN Certified Implementation Specialist (CIS)


• Diagnosing Performance Issues in SN


• SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass


• Jelly, custom macros


• Configuring any bi-directional integration

Who are we?

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more!

You could be a fit for Nuvolo if you champion our core values:

• Act with integrity


• Embrace teamwork


• Take care of each other

Nuvolo is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.