Technical Field Support - West

Company : Ultraviolette Automotive

Job Type : Full Time

Bangalore, Karnataka

Number of Applicants

:

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Technical Field Support - West

1. Field Technical Issue Management

• Manage and resolve technical complaints from the field efficiently.

• Provide immediate, high -priority support for escalated field cases, including on -ground assistance for critical customer vehicle issues.

• Ensure swift diagnosis and resolution to minimize vehicle downtime.

2. Escalation Handling & Telematics Review

• Monitor AWS notifications for critical failures and escalate as required.

• Review telematics data post -escalation to identify root causes and corrective actions.

• Close escalated technical complaints through Zoho with timely follow -up.

3. CIR & CVI Analysis

• Analyze technical issues raised via CIRs; approve, reject, or request further data.

• Create CVI tickets with complete L1 analysis and document all critical failures.

4. Firmware & Connectivity Support

• Monitor firmware status across the fleet and ensure updates are released.

• Resolve firmware -related issues and escalate through Zoho when needed.

• Address E -SIM connectivity issues and maintain stable network performance.

5. Service Circulars & Campaign Management

• Review ASBs shared by CQA and prepare service circulars with field actions, impact lists, FRT, and cost details.

• Calculate FRT and labor costs for campaigns.

• Prepare reports on campaign completion %, warranty reduction impact, and associated costs for the region.

6. Training & Support for Field Teams

• Conduct basic telematics training for ASEs.

• Deliver part diagnosis training for ASEs and G -Staff

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.