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Technical Incident Manager

Job Description - Technical Incident Manager

 Hiring Alert | Technical Incident Manager

Location: Hybrid (3 Days/Week at Omnissa Office)
Experience: 5+ Years
Shift: APJ Shift (Monday to Friday) & Weekend Support (as needed)
We are looking for an experienced Technical Incident Manager to lead incident response and ensure the timely resolution of critical production issues.



Requirements

Required Skills:

  • Incident Management
  • Major Incident Management
  • Production Support
  • Root Cause Analysis (RCA)
  • Stakeholder Management
  • ITIL Framework
  • Incident Response & Escalation
  • Service Management
  • Technical Troubleshooting
  • Problem Management
  • Leadership & Team Coordination
  • Excellent Communication Skills


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