Technical Integration Management Engineer

The Technical Implementation Manager (TIM) is a specialist role for the network solutions and their integration, and is the technical coordinator for any changes applied on the customer network, on a “pool of resources” basis. He is required to deliver on-time and error-free implementation of the customer equipment, and to perform proactive network auditing. The aim is to maximize the quality of the delivered services and ensure customer satisfaction.

More specifically, the Technical Integration Manager: - Follow the Change Management process as a Change Implementer, ensuring that the SOW is clear, risk assessment performed, - Prepare and implement the device configurations across network components taking into account the customer design specifics with a constant Zero Outage objective, - Enable the Release Management Policy by implementing the devices upgrades and by ensuring consistency in terms of release deployed for the customer. - Improve service availability and service continuity in the main the components are configured and integrated (main/backup mechanism, fallback implementation,…) - Contribute actively during the transition activities with project teams. - Support in implementing temporary solutions in case of long lasting incidents causing customer isolation. - Integrates the different technologies (legacy/BVPN and modern/SDWAN) to provide the best choice for the customer.

Experience:

Minimum of 2 years of Experience in networks technology with proven records of success to deploy and support global customers. Ideally, having a past experience as operations/incident management engineer within Orange for at least 2 years. Good customer skills, interpersonal, strong communication & Analytical skills.. Former Experience in IT Dev. Preferred (agile) but not mandatory Self-driven and able to work under minimal supervisionEducation, Qualification & Certification:Bachelor level in Engineering, Telecommunications or Computer Science CCNA level mandatory (CCNP Advantageous) ITIL Foundation certificate Python Training courses + Hands-on experience on Network modeling (JSON), templating (Jinja)Knowledge & Abilities:Capacity to manage in autonomy technical topics and the customer relationship on his/her perimeter of responsibility for customer of medium up to large size. Capacity to train and on-board newcomers within the TIM Team Capacity to define Service Improvement Plan in autonomy to enhance the Quality of Service Delivered and present the Plan in term of objectives and outcomes to the customer. Should have fundamental knowledge of Network Layer 1, 2 and 3 and have network OSI level troubleshooting skills. Strong Network skills are mandatory. Good understanding the network related OBS products Strong and practical knowledge of all tools used in Service Transition CMRM (Salto, MachX, Prod+, XConf, Toscan). Specialist level in WAN, WLAN, SDWAN Strong understanding of the organization and the current working model roles and responsibilities, Exceptional communication skills – both written and verbal & Excellent active listening skills. (workshops animation, interaction with many stakeholders) Ability to establish and maintain strong relationships. Ability to influence others and move toward a common vision or goal. Ability to work under pressure and deal with multiple tasks. Flexible and adaptable; able to work in ambiguous situations. Self-driven and able to work under minimal supervision Problem solving and root cause identification skills. Must be a team player and able to work collaboratively with and through others. Familiarity with project management approaches, tools and phases of the project lifecycle. Experience with large-scale organizational change efforts. Change management certification or designation desired. Willing to work in 24x7 environment.

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