Primary Skills ( Windows Admin/ VMWare/Linux) Good knowledge of Windows/ VMWare/ Linux specially understanding around troubleshooting of core technical issues related to availability and performance ⢠Hands on Troubleshooting of Win2K3, Win2K8, Win2K12 environment ⢠Sound knowledge of IIS and its trouble shooting ⢠Server performance monitoring and analysis, Knowledge around how to use ProcMon and Xperf Secondary Skills ⢠Infrastructure monitoring exposure via monitoring tools like Moogsoft/ Zabbix/ BMC Patrol/ NewRelic etc Optional Skills ( VMware Admin) ⢠Good understanding of VMWare VSphere 5.x ⢠Experience on VCenter, ESX Guest and Host Management ⢠Good understanding of Virtual Infrastructure its Components and management of Host resources between virtual machines. ⢠Experience on Managing Data stores, Clusters, DRS and HA Policy ⢠Sound knowledge around VM Turbo tools ⢠Sound knowledge around Backup and Snapshots, V2V and P2V ⢠Good understanding of HP/Dell/CISCO UCS Servers BIOS settings, ⢠Hands on experience on HP SUM Tools and alerts ⢠Preferred understanding of UCS and unified Pod environment ⢠Hands on experience on Remote access tools KVM -DSVIEW, ILO/RIB, RDP ⢠Awareness of various Microsoft tools to troubleshoot performance issues Primary Responsibilities ⢠Proactive monitoring of events in OpsCenter ⢠Correlation and diagnosis of events ⢠Remediation of issues triggered through monitoring or no-impact incidents ⢠Identify recurring incidents and establish remediation plans ⢠Should be able to engage vendors to get issues fixed ⢠Ability to establish alliances with other teams through recognition of dependencies. ⢠Should be able to efficiently handover to overlapping shift across the globe ⢠Suggest process improvements to increase efficiencies to increase organization's capacity ⢠Decision making - provide opinion on how to work efficiently, other potential conclusions that can be drawn from the data, how to adjust the reports to draw conclusions more clearly Soft Skills required ⢠Attention to Detail, Quality Focus, Excellent problem solving and resolution skills ⢠Flexibility to work in night shifts and Strong communication skills. ⢠Good analytical skills and be able to correlate the issues ⢠Promoting Process Improvement and Self-starter; ability to begin working with minimal coaching. Formal Education & Certification ⢠Bachelorâs degree in computer science / information system or equivalent ⢠ITIL certified â Added advantage ⢠MCP-IT (Server, AD, IIS) professional â Added advantage ⢠VCP5-DCV Certified professional â Added advantage ⢠CCA for Citrix XenApp 6 and above â Added advantage
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