Technical Lead 

Experience

10+ Years

Employment Type

Full -Time

Key Responsibilities

• Lead end -to -end ServiceNow implementation and enhancement projects.
  
• Design, develop, configure, and customize ServiceNow applications and modules.
  
• Work closely with business stakeholders to gather and analyze requirements.
  
• Provide technical leadership and best practices for ServiceNow development.
  
• Manage workflows, integrations, scripting, and platform customizations.
  
• Lead a team of developers and support team members.
  
• Ensure platform performance, security, and scalability.
  
• Perform code reviews and maintain development standards.
  
• Coordinate with cross -functional teams for project delivery.
  
• Troubleshoot and resolve complex technical issues.
  
• Support deployment activities and production releases.
  
• Prepare technical documentation and knowledge transfer sessions.
  

Required Skills & Expertise

• Strong experience in ServiceNow platform development and administration.
  
• Expertise in:
  
  • ITSM
    
  • ITOM
    
  • CMDB
    
  • Incident Management
    
  • Change Management
    
  • Service Catalog
    
  • Flow Designer
    
  • IntegrationHub
    
• Strong scripting knowledge:
  
  • JavaScript
    
  • Glide API
    
  • Business Rules
    
  • Script Includes
    
  • Client Scripts
    
  • UI Policies
    
• Experience with REST/SOAP API integrations.
  
• Hands -on experience in Service Portal and UI Builder.
  
• Good understanding of Agile/Scrum methodology.
  
• Strong leadership and stakeholder management skills.
  
• Excellent communication and problem -solving abilities.