Technical Lead & Service Quality in -Charge After Sales & Service

Company : Ultraviolette Automotive

Job Type : Full Time

Bengaluru, Karnataka

Number of Applicants

:

000+

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Job Description - Technical Lead & Service Quality in -Charge After Sales & Service

Â· Monitor Quality issues and updates on field vehicles (Software, Firmware & Hardware) Â· Remote monitoring and diagnosis of technical queries and issues of field vehicles using telematics

Â· Defect Identification of the field vehicles by coordinating with Customers, Service Engineers, Internal Technical Teams (will involve telephone conversations with customers, internal stake holders, vendors, etc)

Â· Monitoring & approving of warranty issues of field vehicles based on the data prepared with the help of Internal Quality team, technical team, etc.,

Â· Collaborating with various stake holders such as service team, customers, quality team, production, RnD and sales teams to ensure customer satisfaction and early resolution of field vehicle issues

Â· Monitor and review quality procedures being followed at various service centers and prepare report Â· Prepare & issue remedial actions as bulletins, warranty guidelines etc for field

Requirements

3 -5 years of experience in technical queries handling of Electric Two Wheelers

â Good communication skills and understanding of technical know -hows, telematics, quality, warranty & service processes

â Strong understanding EV two wheeler motorcycle working, technical issues pertaining to electrical, electronics, mechanics of EV motorcycle

â Workable knowledge on usage of telematics (Grafana, Molotov, Houston, etc), excel, quality procedures, Other Microsoft Applications/ software

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