Technical Lead, Support Operations- Active Directory

WHAT YOU’LL DO

●        Customer Communication

o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

●        Troubleshooting Skills 

o    Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise

o    Identify, debug and troubleshoot break fix issues for quick resolution

o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o    Respond and resolve issues within agreed service levels

●        Collaboration & Knowledge Sharing

o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      

o    Mentor and train other team members with tech solutions

WHAT YOU BRING

●        7-10 years hands-on experience in supporting an Active Directory environment

●        Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions

●        Experience with network infrastructure, including DNS, DHCP, and WINS

●        Prepare Active Directory disaster recovery plans

●        Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

●        Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)

●        Identify expensive LDAP queries that could slow down Active Directory performance.

●        Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes

●        synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions

●        Analysis, design and implementation of Active Directory and Identity Management solutions

●        Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement

●        Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.

●        Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage

Preferred qualifications

-          Bachelor's degree in Computer science, network engineering or information technology