Technical Lead, Support operations- JSON

What You’ll Do

●        Customer Communication

o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

●        Troubleshooting Skills 

o    Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertise

o    Identify, debug and troubleshoot break fix issues for quick resolution

o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o    Respond and resolve issues within agreed service levels

●        Collaboration & Knowledge Sharing

o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      

o    Mentor and train other team members with tech solutions

WHAT YOU BRING

o    7-10 years hands-on experience in managing JSON

o    Extensive hands-on experience in debugging issues with JSON

o    Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other concepts

o    Ensure smooth functioning of network infrastructure operations by troubleshooting issues

o    Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.

o    Strong understanding of algorithms and data structures

o    Experience in troubleshooting and debugging applications

o    Ability to write, read, interpret & troubleshoot data models such as JSON, and XML

o    Understand the structure of JSON objects and ensure data integrity

o    Identify common JSON import errors, such as parse errors, format issues, or missing data errors

o    Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error

o    Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting

o    Handle API requests properly

o    Converting CSV to JSON

o    validate payloads against an expected schema to identify deviations

o    update parsing logic to handle new structures

o    work with data providers to ensure data conforms to the expected

o    log and monitor issues to catch any future occurrences

Preferred skills and qualifications

o    Strong experience with XML Schemas (XSDs)

o    Strong experience with XML modeling tools like XMLSpy

o    Knowledge with logical modeling principles

o    Experience with logical modeling tools (e.g. Erwin)

o    Experience using SQL data manipulation (preferable in Oracle/SQL Developer);

o    Understanding of coding and development principles and practices