Technical Lead, Support Operations- JVM Diagnostics

What You’ll Do

●        Customer Communication

o    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

●        Troubleshooting Skills 

o    Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise

o    Identify, debug and troubleshoot break fix issues for quick resolution

o    Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o    Respond and resolve issues within agreed service levels

●        Collaboration & Knowledge Sharing

o    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      

o    Mentor and train other team members with tech solutions

WHAT YOU BRING

●        7-10 years hands-on experience in supporting JVM environment

●     Extensive hands-on experience in debugging issues with JVM

●     JVM diagnostics (thread dump, heap dump, Garbage Dumps)

●     Experience with analyzing thread dumps, heap dumps, and Garbage dumps

●     Experience with “outofmemory” patterns and providing recommendations

●     Experience troubleshooting thread leaks

Preferred skills and qualifications

●        Bachelor's degree in Computer Science, Information Technology, or Software Engineering