Technical Manager - CB3 - NM

Job Description: Technical Manager – Refinish (South 1)- Tamil Nadu /Andhra Pradesh/Telangana

Department: Technical / Refinish
Location: India (Travel across Region)
Position Level: Manager
Reports to: Regional Manager – South

1. Position Summary

The Technical Manager – Refinish is responsible for leading technical service, training, product support, and application excellence for automotive refinish products across the Region. The role ensures customer satisfaction through hands‑on support, drives technical capability within the distributor and bodyshop network, and supports commercial teams with deep technical expertise.

2. Key Responsibilities

A. Technical Support & Application

• Provide expert on‑site technical support to key bodyshops, OEM workshops, and distributors.
• Troubleshoot paint defects, application issues, colour mismatches, and process failures.
• Conduct product demonstrations, trials, process audits, and product validation.

B. Training & Capability Development

• Lead technical training programs for painters, bodyshop technicians, and distributor teams.
• Develop SOPs, process guidelines, and training materials for refinish products (primer, basecoat, clearcoat, putty, ancillary products).

C. Product & Process Excellence

• Collaborate with R&D/Global Technical teams on product tests, field trials, and VOC compliance.
• Provide market feedback on product performance, competitor benchmarking, and customer needs.
• Ensure correct usage of colour tools, spectrophotometers, mixing systems, and tinting processes.

D. Customer Engagement & Business Support

• Support sales teams in customer conversions, product launches, and technical presentations.
• Improve customer process efficiency (cycle time reduction, paint consumption optimization).
• Maintain strong partnerships with OEMs, MSOs (multi-shop operators), and premium bodyshops.

3. Required Qualifications

Education

• Diploma / Bachelor’s Degree in Automotive, Chemical, Mechanical Engineering or equivalent.
• Preferably trained in automotive repainting systems or surface coatings.

Experience

• 8–12 years in Automotive Refinish industry (Paints/Coatings).
• Hands-on experience with spray painting, colour matching, tinting, and paint booth operations.

4. Skills & Competencies

Technical Skills

• Strong understanding of refinish paint systems: surface prep, application, drying, polishing.
• Expertise in colour matching, spectro usage, and colour database management.
• Knowledge of HS, MS, Waterborne, & Low VOC technologies.

Soft Skills

• Excellent communication & training capability.
• Strong problem-solving and analytical ability.
• Ability to work cross-functionally with Sales, Marketing, R&D, and OEM teams.

Other Competencies

• Willingness to travel (50–70%).
• Ability to manage multiple stakeholders and deliver under tight timelines.

5. Key Performance Indicators (KPIs)

• Customer satisfaction score (technical resolution effectiveness).
• Reduction in customer complaints & paint defect rate.
• Number of trainings delivered and personnel certified.
• Successful product trials and conversions.
• Technical support for business growth targets.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.