Technical Product Manager

This is a high-ownership, cross-functional role sitting at the intersection of product thinking, technology execution, and business operations. You will own the end-to-end technology roadmap for Starla Jewels — spanning our D2C website, ERP/OMS/POS systems, CRM, loyalty programmes, digital marketing stack, and in-store tech — ensuring that every system is reliable, integrated, and continuously improving.

You will work closely with the leadership team, external tech vendors, and internal brand and operations teams to translate business needs into scalable technology solutions — and deliver them on time, every time.

Product
Strategy & Roadmap

• Own and maintain a rolling 6–12 month technology product roadmap aligned to business goals across D2C, retail, and omni-channel.
  

• Define, prioritise, and scope features and integrations for the e-commerce website, mobile app (if applicable), and in-store digital touchpoints.
  

• Conduct competitive benchmarking and customer journey analysis to identify gaps and opportunities in the digital experience.
  

• Translate high-level business requirements from founders and stakeholders into detailed product specifications, user stories, and acceptance criteria.
  

Project & Delivery Management

• Lead end-to-end project delivery across technology initiatives — from vendor discovery and scoping to UAT, launch, and post-launch monitoring.
  

• Manage multiple concurrent workstreams with clear timelines, milestones, dependencies, and risk mitigations.
  

• Own vendor relationships: agencies, SaaS platforms, freelancers, and integration partners. Drive accountability through SLAs and structured review cadences.
  

• Maintain meticulous project documentation including PRDs, BRDs, SOWs, sprint plans, and change logs.
  

Omni-Channel Technology & Integrations

• Oversee the integration and health of the full technology stack: Shopify / custom e-commerce, ERP (e.g., Unicommerce, SAP B1), POS, WMS, CRM, CDP, payment gateways, and logistics aggregators.
  

• Ensure seamless data flow and real-time sync across online and offline channels for inventory, orders, pricing, and customer data.
  

• Identify and resolve integration failures, data discrepancies, and system bottlenecks proactively.
  

D2C & Digital Experience

• Own the performance and continuous improvement of the Starla Jewels website — site speed, conversion optimisation, UX, and merchandising.
  

• Lead website localisation, personalisation, and A/B testing initiatives to improve engagement and revenue per visitor.
  

Data, Analytics & Reporting

• Define and maintain key dashboards tracking e-commerce KPIs, omni-channel performance, system uptime, and project velocity.
  

• Champion a data-driven culture — establish baseline metrics for every initiative and track outcomes rigorously post-launch.
  

Team & Stakeholder Management

• Act as the primary technology liaison between the brand team, operations, vendors, and leadership.
  

• Conduct structured sprint reviews, retrospectives, and steering committee updates with clear, concise communication.
  

• Mentor and guide any in-house tech support staff or junior analysts.
  

Requirements

Must-Have Skills & Experience

• 5–9 years of experience in product management, technical project management, or a related technology leadership role.
  

• Proven experience managing e-commerce technology stacks — Shopify, Magento, or custom-built platforms.
  

• Hands-on understanding of omni-channel retail systems: POS, ERP, OMS, WMS, and their integration patterns.
  

• Strong proficiency in project management tools: Jira, Notion, Asana, ClickUp, or equivalent.
  

• Solid grasp of APIs, webhooks, and system integration concepts (no deep coding required, but tech fluency is essential).
  

• Experience with digital analytics: Google Analytics 4, Meta Business Suite, Mixpanel, Clevertap, or similar.
  

• Exceptional communication and documentation skills — able to write clear PRDs, BRDs, and stakeholder presentations.
  

Good to Have

• Prior experience in fashion, luxury goods, jewellery, or lifestyle retail brands.
  

Benefits

What We Offer

• A front-row seat to building a new-age fine jewellery brand from Hyderabad to India and beyond.
  

• Competitive compensation with performance-linked pay.
  

• In-office work model at our Hyderabad office/studio.