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Technical Product Manager - BPO

Job Description - Technical Product Manager - BPO

We are hiring a highly analytical and technically skilled professional to manage Product Operations, Email Infrastructure, QA Testing, Database Monitoring, and Report Automation. The ideal candidate should be capable of handling cross-functional coordination, ensuring system reliability, improving email deliverability, and supporting product development processes.

Requirements

Key Responsibilities

Product Management


Create and manage Product Requirement Documents (PRDs)
Define tasks, workflows, and bug reports for development teams
Conduct market research and competitor analysis
Gather business and technical requirements from stakeholders
Coordinate with cross-functional teams including Product, QA, Development, and Operations
Ensure timely execution and delivery of product features


Email Deliverability & Infrastructure Management


Monitor and improve email deliverability performance
Manage and optimize email infrastructure systems
Perform campaign testing and analyze performance metrics
Make data-driven decisions to improve campaign success rates
Handle domain reputation monitoring and capacity scaling
Monitor sender reputation, bounce rates, spam complaints, and inbox placement


QA Testing


Perform manual testing for applications and systems
Conduct configuration testing and UI testing
Execute regression and sanity testing
Validate newly developed features and fixed bugs
Identify, document, and report issues effectively
Coordinate with developers to ensure issue resolution


MongoDB & System Configuration


Create and maintain MongoDB monitoring queries
Update and manage system configurations related to email infrastructure
Monitor database performance and operational health
Support infrastructure stability and scalability


Report Automation


Develop automated reports using Python
Build dashboards and recurring reporting systems
Analyze operational and campaign data for business insights
Improve reporting efficiency through automation



Required Skills & Qualifications


Strong understanding of Product Management processes
Experience writing PRDs, bug reports, and task definitions
Knowledge of Email Deliverability and Email Infrastructure Management
Experience in QA Testing methodologies
Hands-on experience with MongoDB
Proficiency in Python for automation and reporting
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to work independently in a fast-paced environment

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