Technical Program Management II-SUPPORT SERVICES-CTO - Support services

Job Title: Junior Program Manager/Technologist1

Location

Mumbai

Department

Program Management Office (PMO 

Position Summary

We are seeking a highly motivated and detail-oriented Junior Enterprise Program Manager to support the planning, execution, and governance of enterprise-wide programs and projects. The ideal candidate should  have hands-on experience working within Agile and Scrum environments, a solid understanding of Azure DevOps and Jira, and the ability to coordinate with cross-functional teams to ensure successful delivery of strategic initiatives.

This role is ideal for an emerging project or program management professional looking to grow within a dynamic and fast-paced enterprise environment.

Key Responsibilities

Program & Project Coordination

• Support the planning, execution, tracking, and reporting of enterprise programs and initiatives.


• Assist Program Managers in managing project schedules, milestones, risks, dependencies, and deliverables.


• Coordinate across business, technology, and vendor teams to ensure alignment and timely execution.


• Facilitate project governance activities and maintain project documentation.

Agile Delivery Management

• Support Agile teams in the adoption and execution of Scrum and Agile best practices.


• Participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.


• Monitor sprint progress and track delivery metrics.


• Assist in backlog refinement and prioritization activities.

Azure DevOps & Jira Administration

• Maintain project boards, work items, epics, features, stories, and tasks in Azure DevOps and Jira.


• Generate and distribute project dashboards and progress reports.


• Ensure accurate tracking of project status, dependencies, issues, and risks.


• Support workflow configuration and process improvements within project management tools.

Stakeholder Management

• Prepare status updates, presentations, and executive summaries.


• Facilitate communication between stakeholders, project teams, and leadership.


• Escalate risks and issues appropriately while recommending mitigation actions.

Reporting & Governance

• Track key program metrics and KPIs.


• Assist in preparing governance materials for steering committees and leadership reviews.


• Support ongoing process improvement initiatives within the PMO.

Required Qualifications

• Bachelor's degree in business administration, Information Technology, Engineering, or a related field.


• 2-5 years of experience in Program Management, Project Management, PMO, Agile Delivery, or related roles.


• Working knowledge of Agile methodologies, including Scrum and Kanban.


• Hands-on experience using Azure DevOps and Jira for project tracking and delivery management.


• Understanding of project management principles, lifecycle management, and governance frameworks.


• Experience coordinating multiple workstreams and stakeholders.

Preferred Qualifications

• Scrum Master certification (CSM, PSM, or equivalent).


• Agile certification (SAFe, PMI-ACP, or equivalent).


• CAPM, PMP, or Project Management certification preferred.


• Experience supporting enterprise-scale technology transformation programs.


• Familiarity with Microsoft Project, Power BI, Confluence, and Microsoft Office Suite.

Key Skills & Competencies

Technical Skills

• Agile & Scrum Methodologies


• Azure DevOps


• Jira


• Project Planning & Tracking


• Reporting & Dashboard Creation

Soft Skills

• Strong communication and presentation skills


• Excellent organizational and multitasking abilities


• Critical thinking and problem-solving capability


• Attention to detail


• Team collaboration and relationship management


• Ability to work in a fast-paced enterprise environment

• Lead and manage complex technical programs, ensuring timely delivery and meeting defined objectives.


• Coordinate and collaborate with cross-functional teams, including IT, operations, and business units, to align program goals and strategies.


• Develop and maintain comprehensive program plans, including resource allocation, timelines, and risk management strategies.


• Monitor and report on program progress, identifying potential issues and implementing corrective actions as needed.


• Ensure effective communication and knowledge sharing among team members and stakeholders, fostering a collaborative environment.


• Conduct regular program reviews and provide insights and recommendations for continuous improvement.


• Establish and maintain strong relationships with internal and external partners, fostering a culture of collaboration.


• Stay updated with industry trends and best practices in program management, incorporating innovative approaches.


• Mentor and guide junior program management professionals, fostering their professional growth and development.

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• 5+ years of experience in program management, with a focus on support services or a similar domain.


• Strong leadership and communication skills, with the ability to influence and collaborate effectively.


• Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.


• Proficiency in using program management tools and methodologies, such as Agile or Scrum.


• Experience in working with diverse teams and stakeholders, fostering a positive and inclusive work environment.


• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.


• Familiarity with banking industry regulations and compliance requirements is preferred.


• Strong problem-solving skills and the ability to think critically and creatively.


• Willingness to learn and adapt to new technologies and industry trends.