1) JOB PURPOSE:
To act as the technical face of the company by ensuring product quality, providing technical guidance to
customers, resolving site -related issues, and building customer confidence through technical expertise. The
role will bridge the gap between R&D, Manufacturing, Sales, and Customers to establish Amardeep Group as
a trusted premium construction chemicals brand.
2) ROLE & RESPONSIBLITIES:
Technical Customer Support
1.Visit construction sites, dealers, distributors, and project customers.
2. Demonstrate proper application methods for tile adhesives, block joining mortar, ready mix plaster,
waterproofing, and other products.
3.Troubleshoot application failures and provide practical technical solutions.
4.Resolve customer complaints with root cause analysis and corrective actions.
5.Build customer confidence through strong technical knowledge and communication.
Quality Assurance
1.Ensure all finished products meet internal quality standards and IS specifications.
2. Verify product consistency before dispatch.
3. Review daily QC reports and identify deviations.
4. Coordinate with Production & QC for continuous quality improvement.
5. Maintain technical documentation and test records.
Product Demonstration & Training
1.Conduct product demonstrations for:
2. Dealers
3. Contractors
4. Applicators
5. Engineers
6. Architects
7. Train customers on:
8. Surface preparation
9. Mixing ratios
10. Application techniques
11.Coverage calculations
12. Curing methods
Technical Sales Support
1.Support Sales Team during:
2. Product launches
3. Large project meetings
4. Technical presentations
5.Product approvals
6.Assist in convincing consultants, engineers, and project owners through technical discussions.
7. Provide comparative technical analysis against competitor products.
Product Testing & Validation
1. Conduct laboratory and site performance tests.
2. Coordinate with R&D for product improvements.
3. Maintain records of field performance.
Market Intelligence
1.Collect competitor samples.
2.Analyze competitor products.
3. Gather customer feedback.
4. Suggest improvements based on market requirements
Documentation
Prepare:
1. Technical reports
2. Site visit reports
3. Product performance reports
4. Application manuals
5. Method statements
6. Technical Data Sheets (TDS)
7. Application SOPs
ï· FAQ
Knowledge: & Skills:
1.Excellent communication skills.
2. Strong customer convincing ability.
3. Technical presentation skills.
4. Problem -solving mindset.
5. Positive attitude.
6. Site troubleshooting capability.
7. Relationship -building skills.
8. Professional appearance and confidence.
Experience: 1–3 years of experience in Tile Adhesives / Construction Chemicals
Educational Qualification: Diploma / Graduate in any discipline
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