Technical Service Engineer

Lead technical service activities e.g. starting up and monitoring new and existing hydroprocessing units in facilities worldwide Advise and mentor colleagues on complex technical problems to build organizational capability in the organization Work closely with technical and commercial teams to solve customer problems and win business Improve technical tools and standardize engineering methods Travel 40% of the time Interpret operating data to monitor catalyst performance, recommend operating guidelines, and estimate remaining catalyst life Plan and lead in-plant shutdown and startup assistance, including catalyst loading, regeneration, and sulfiding consultation Administer plant performance test runs as required Answer clients operating questions to stay close to the customer and win future catalyst business. Level of support is dependent on the marketing strategy for each customer. Includes process equipment troubleshooting. May include site visits and/or periodic operating data reports Participate in conceptual design studies in support of licensed unit re-vamps or debottlenecks Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. A bachelor's degree in chemical engineering with at least 5 years relevant work experience Hydroprocessing Experience - Experience in hydroprocessing design, operations, kinetics, and data analysis. Experience working in a refinery as a process engineer responsible for monitoring and performing field activities for hydroprocessing units Process Design Experience - Must have basic knowledge of process design tools such as HYSIS or Pro/II (or similar process simulator), heat exchanger design tools, etc. Field Experience - Basic understanding of how equipment functions in the field and overall plant operation are required Must act with integrity and honesty, accept constructive feedback well, and use recognition. Teamwork skills a must Ability to communicate well with teammates and managers during project and tech service work required Organizational/Leadership Skills - Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required. Must possess ability to manage a team and delegate work out to team. Must be able to interact with a variety of experience levels and position types Ability to design a variety of unit operations such as heat exchangers, vessels, distillation columns, etc. is a plus