Technical Specialist

As a Technical Specialist - PDS (Platform Data Specialist) team member, you will join the Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. Using our proprietary platform, this role focuses on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and creating alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.

Roles & Responsibilities:

• Work with internal teams to determine various attack vectors for our customers
• Familiarize yourself with protected assets to help learn and set expectations
• Determine best methods of finding customer-related risks across the internet - Social, Domains, Surface web
• Find and analyze these risks for high-value use cases
• Learn and work from pre-established workflows by our customers and threat-intel teams
• Utilize ZeroFox tool set to create correct meaningful alerts for each customer/network
• Perform RCA of customer escalations and requests
• Train team members into evolving cyber threats and techniques across social media, surface web

Qualifications:

• Bachelor’s/Master's Degree in technical discipline (e.g. engineering) or equivalent experience
• Experience in threat-hunting, threat-intel, OSINT or cybersecurity role, typically obtained in 2-3 yrs
• 1-3 years of experience leading a team of size 3 to 5
• Understanding of basic network and host security concepts
• Extreme attention to detail
• Strong analytical skills
• Knowledge of major social networks
• Knowledge and familiarity with cyber-threats (e.g. phishing)
• Solid interpersonal and social skills
• Spoken and written fluency in the English language

Huge Plus:

• Experience with other SaaS, cyber security, or social media products or services 
• Knowledge of emerging social networks, surface web threats
• Spoken and written fluency in English
• Experience in Customer Success, root cause analysis

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Best-in-class benefits
• Fun, modern workspace 
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture