Technical Specialist (End point central)

Key Responsibilities:

? Implementation &
Deployment

• Install,
  configure, and upgrade ManageEngine Endpoint Central (On -Prem / Cloud)
  
• Perform
  agent deployment across Windows, macOS, and Linux endpoints
  
• Configure
  Distribution Servers, Secure Gateway, and network segmentation support
  
• Integrate
  Endpoint Central with Active Directory, Azure AD, and LDAP
  

? Operational Support

• Day -to -day
  monitoring and management of endpoints
  
• Patch
  management for OS and third -party applications
  
• Software
  deployment, license management, and compliance tracking
  
• Remote
  troubleshooting and user support via Endpoint Central tools
  
• Endpoint
  security policy enforcement (USB control, browser security, device
  control)
  

? Automation &
Configuration

• Configure
  automation policies, schedules, and workflows
  
• Create
  and manage deployment policies
  
• Script -based
  automation using PowerShell / Batch / Shell scripts
  
• Endpoint
  health monitoring and alerting
  

? Reporting &
Documentation

• Generate
  operational and compliance reports
  
• Maintain
  SOPs, run books, and implementation documents
  
• Prepare
  dashboards for management review
  
• Provide
  POC and demo support when required
  

? Troubleshooting &
Escalation

• Resolve
  agent communication and patch failure issues
  
• Analyse
  logs and provide RCA for incidents
  
• Coordinate
  with ManageEngine support for product -related escalations
  
• Handle
  L1/L2/L3 tickets as per SLA
  

Requirements