Technical Specialist-(India)

Company Profile

Streamax's vision is saving lives through our Video Telematics Solutions with the world’s No. 1 market share in the commercial vehicles field. Our work is not just meaningful; it's awe-inspiring. Our partners and clients are saving lives on the road every day thanks to Streamax technology. Our commitment to providing the best solutions and products remains unwavering.

Job Description

Streamax is seeking a highly skilled Post-sales Technical Specialist to join our team. The ideal candidate will have in-depth technical knowledge of our surveillance solutions, hardware, and software. This role is crucial for ensuring customer satisfaction and success after the sale. The Post-sales Technical Specialist will provide post-sales technical support, troubleshoot issues, and assist customers in maximizing the value of Streamax solutions.

Roles and Responsibilities

1. Partner with the Sales Team to introduce products and solutions to prospects
2. Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
3. Prepare and deliver product demonstrations emphasizing on the key values of Streamax's solution to prospects
4. Understand the technical environment, technology landscape, business requirements and evaluation scope
5. Be the trusted tech advisor for customers, partners and other teams
6. Provide technical support to customers and partners in trial stage and after the sale.
7. Online or Onsite troubleshoot hardware and software problems, provide efficient and effective solutions.
8. Assist with product installation, configuration, and maintenance for customers.
9. Conduct training sessions and provide guidance to customers on the use of Streamax solutions.

Qualifications

1. Bachelor's degree in a technical or related field.
2. 3+ years of experience in technical support or after-sales support, preferably in the surveillance solutions or related industry.
3. Strong knowledge of hardware and software solutions.
4. Excellent problem-solving skills and attention to detail.
5. Excellent communication and customer service skills.
6. A good team player. Ability to work collaboratively with sales and product development teams.
7. Thrive under pressure and exhibit the flexibility to potentially work across different time zones.
8. Willingness to travel, with a travel percentage ranging from 30% to 50%.
9. Bilingual with English and Hindi， Regional language is a must, Mandarin language will be a significant plus.

⚙ What We Offer

1. Competitive compensation and benefits.
2. The chance to work with a global team focused on excellence in surveillance solutions.
3. Collaboration with a diverse, global team.
4. Exposure to an AI-powered background and cutting-edge technology.
5. Mentorship and leadership coaching to facilitate a smooth onboarding process.
6. The opportunity to work with the world's leading solution provider.
7. A culture that values autonomy and does not involve micromanagement.
8. Excellent prospects for career advancement based on your performance.