Technical Support

About this role:

We are seeking 2 Technical Support team members (1 x Technical Support L0 and 1 x Technical Support L1).

As Technical Support for Coherent, you'll be at the forefront of transforming and optimizing Excel models for integration into our cutting-edge platform. This role demands a high level of proficiency in Excel, VBA, and SQL. 

Now you may be wondering what your day-to-day will look like. You will...

As Technical Support you will be right at the heart of matters as you need to deal directly with customers who have technical problems. Some of the key responsibilities will be: 

• Solving problems within various models or on platform issues 

• Ticket management via ticket-tracking software  

• Strong understanding of computer applications, hardware and software  

• Analyze existing Excel models, identifying opportunities for optimization and redesigning them to leverage the full capabilities of Coherent Spark. 

• Collaborate with the technical and project management teams to contribute to the continuous improvement of the Coherent Spark platform. 

• Conduct in-depth analyses of complex Excel models, identifying opportunities for optimization and enhancements, and leading the effort to reimagine these for improved performance and scalability. 

• Serve as a key technical liaison, effectively communicating complex technical information to non-technical stakeholders in a clear and concise manner. 

What skills the candidate will need to get the job done…

• Highly organised  

• Ability to meet deadlines  

• Customer-service focus 

• Collaborative mindset 

• Excellent problem-solving and troubleshooting skills. 

• A process improvement mindset. 

• Software maintenance and testing capability. 

• Basic knowledge of networking principles and operating systems. 

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• Knowledge of script languages such as Python, JavaScript, Java, C#, etc. 

• Advanced proficiency in Excel and VBA, with extensive experience in developing complex financial models, with a proven ability to analyze and / or optimize complex models. 

• Solid understanding of SQL and experience with database management, particularly in relation to Excel data integration. 

• Excellent collaboration and communication skills, with a proven ability to work effectively in team environments and interact with clients. 

• Experience with financial analysis, risk management, or similar domains within the financial/insurance sector is highly desirable. 


• A degree in a quantitative field such as Mathematics, Computer Science, Engineering, or Finance, with a preference for candidates who have additional qualifications or experience in financial modelling or analytics. 

Working at Coherent

Coherent is a software company with more than 100 people across Hong Kong, Singapore, USA, UK, Thailand, and India. We have a passion for making things work faster, simpler, and smarter. That passion extends to how we work, collaborate, and represent our growing brand.

Every Coherent team member is empowered to think creatively and act decisively to solve our clients’ problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you don’t just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.

Perks of working at Coherent

• Competitive salary packages


• Health Insurance (Medical and Dental)


• Flexible working


• Special Events (Hackathons, etc.)


• No formal dress code


• Non-hierarchical organization


• Generous leave benefits


• Fun international work environment


• Global mobility opportunities

Coherent is committed to diversity and inclusion as important elements of our company culture. We value individuals for their unique experiences, talents, and contributions they can bring when working together as a team. We do not discriminate on the basis of gender, race, ethnicity, religion, politics, sexual orientation, age, or disability.