Technical Support

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 800000 (ie INR 4 - 8 LPA)

Min Experience: 2+ years

Location: Hyderabad
JobType: full-time

Technical support engineers are responsible for troubleshooting, diagnosing and resolving business flow issues and technical issues related to all products and services. A technical support engineer is responsible for providing assistance and resolving technical issues for customers or clients. Their primary role is to provide level 2 support to users who are facing problems with our products and features, this includes utilizing different software and technologies for resolving issues, like writing scripts to perform certain tasks, DB manipulation, documentation, reporting bugs, testing, and ensuring features are behaving as they should.

Qualifications

● 2–3 years of experience in Technical Support, Application Support, or SaaS Support

● Strong troubleshooting and problem-solving skills

● Experience supporting web-based SaaS applications

● Basic understanding of APIs, integrations, and data flows

● Familiarity with SQL basics and data validation

● Strong communication skills with customer-facing experience

● Experience working with ticketing systems such as Zendesk, Freshdesk, Jira, or Salesforce

● Ability to manage multiple priorities in a fast-paced environment

Good to Have

● Exposure to hospitality, retail, payroll, HR tech, or workforce management platforms

● Basic understanding of REST APIs and tools like Postman

● Experience with AWS/cloud-based applications

● Exposure to shift-based global support environments

● Experience working with enterprise customers

Key Responsibilities:

Technical Support Engineers are usually responsible for providing technical assistance and support to customers or internal users. They troubleshoot and resolve technical issues that customersupport can not resolve from their side, technical support engineers research, diagnose, and answer queries, and assist with both simple and complex product or service-related problems or inquiries.Technical support engineers  learn a lot along the way, as they need to use up-to-date technologies to aid their work.You will use email, Slack, and communications on tickets to give account managers and clients quickanswers to simple IT issues.You will also need to use Google Meet and other video conferencing applications for more complex issues that need further discussion and collaboration.

Must-have skills

Technical Support, Application Support, Customer Support