Technical Support

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  Provide technical support for network connectivity and infrastructure-related issues.
  
  

  
  


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  Troubleshoot network problems involving IP addressing, DHCP, routers, and switches.
  
  

  
  


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  Diagnose and resolve issues across OSI Layers 1, 2, and 3.
  
  

  
  


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  Perform basic network troubleshooting to identify and resolve connectivity issues.
  
  

  
  


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  Configure and verify basic network settings, including IP addresses and DHCP configurations.
  
  

  
  


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  Monitor network connectivity and escalate complex technical issues when required.
  
  

  
  


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  Maintain records of technical issues, troubleshooting steps, and resolutions.
  
  

  
  


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  Coordinate with internal teams to ensure timely resolution of technical problems.
  
  

  
  


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  Follow standard troubleshooting procedures and technical support guidelines.
  
  

  
  


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  Communicate technical issues and solutions clearly to users and team members.
  
  

  
  

Requirements