Technical Support Analyst

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Exp  : 3-5 years

 Job Description

 Level 2 support - Incidents/Requests/Change/Problem management

 ·         Managing of the patches and software update process for the below products for End User systems across enterprise (Including but not limited to)

o    Visual Studio .Net (Multiple Versions)

o    .Net Framework (Multiple Versions)

o    Oracle Java Run Time Environment (Multiple Versions)

o    AJAX tool kit

o    Silverlight Tools & Runtime

o    NuGet

o    TFS

o    Expression Studio

o    Enterprise Library

·         Research and communicate version-to-version product changes when requested and review product changes by vendor to determine upgrade needs of existing products.

·         Determine requirements for Software Installation

·         Communicate product information (release changes) as appropriate and be a primary contact for end-users and other technical areas for information on the configuration of products supported.

·         Implement monthly security patches for any or all of the above supported products.

·         Implement Java security patches as needed.

·         Prepare Issuance package for SW installation and Configuration as appropriate for target platform.

·         Create and Update Test Cases and Test the issuance package / Software Update on appropriate platform and help coordinate user acceptance testing.

·         Verify Installation/Upgrade on target platform.

·         Troubleshoot issues in end user computers relating to the software updates for the relevant products in scope.

·         Create and maintain Knowledge Items for commonly recurring issues.

·         Proactively track and propose KIs which can be used by Level 1 support team to resolve incidents.

Other activities

·         Work prioritization.

·         SLA tracking and adherence.

·         Client coordination, hosting and attending client meetings.

·         Client end user interaction for issue resolution.

·         Identify & implement process improvement & value addition.

Notice Period: 15 Days

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details. 

Closing Block

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