Technical Support Analyst

About ChiStats

ChiStats is an
award -winning, AI -native engineering company focused on building practical AI,
data, and cloud -enabled solutions for financial services and other
mission -critical industries. We are actively building our Wealth Management and
Compliance technology portfolio, including ComplianceAssist — an AI -enabled
compliance product initially designed for AMCs regulated by SEBI, with
identified potential to extend to AIFs and PMS firms.

We are seeking a data -driven Tech Support Analyst to join
our Commercial Analytics team, supporting the US Commercial Insurance business.
The ideal candidate is comfortable working with Defect triaging and support
analysis and can communicate findings clearly to both technical and
non -technical stakeholders.

Key Responsibilities

• Defect
  triaging and support analysis.
  
• Partner
  with cross -functional teams to define KPIs and track performance against
  commercial targets.
  
• Perform
  core data processing tasks, including slicing, dicing, and querying large
  datasets.
  
• Validate
  and test analytical outputs to ensure accuracy and reliability.
  
• Lead
  requirement gathering and consultation with cross -platform teams and end
  users.
  
• Conduct
  ad -hoc analysis to answer emerging business questions.
  

Requirements

Required Skills & Qualifications

• Strong
  analytical aptitude with a mindset suited to both structured and
  unstructured data.
  
• Solid
  understanding of the Commercial Insurance domain.
  
• Familiarity
  using Postman and REST APIs.
  
• Proficiency
  in Microsoft Excel, PowerPoint, and Word.
  
• Strong
  written and verbal communication skills.
  
• Willingness
  to work flexible shifts aligned with US business hours.
  

Preferred Qualifications

• Hands -on
  experience with AI tools such as Gemini, Claude, or similar platforms.
  
• Familiarity
  with A/B testing and statistical analysis.
  
• Exposure
  to forecasting models or predictive analytics.
  
• Prior
  experience in Insurance, BFSI, or related financial services domains.