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Technical Support Consultant

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Job Description - Technical Support Consultant

Technical Support Consultant

  • Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
  • Basic understanding of Windows Servers.
  • Exposure to interacting with international clients.
  • Hands-on experience in application / product support.
  • Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
  • Has software support experience demonstrating troubleshooting / analytical skills.
  • Has understanding of software development life cycle.
  • Has experience with managing healthcare interfaces using HL7.
  • Has experience in troubleshooting performance-related issues.
  • Has experience in working effectively both in a team environment as well as independently.
  • Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
    system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Document problems and solutions to train lower-level support on how to properly address customer or
    product problems.
  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Communicate with the product development department to improve on the current design or to identify possible
    problems with the design.
  • Stay abreast of current technology in products, design changes, and new products offered.
  • Position may require participation in after-hours and on-call support.

Good to Have:

  • Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
  • Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
  • Has knowledge in configuring and using one or more Sunrise applications or components.
  • Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

3+ years of experience.

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About the Company

L.l.p.

Make Your Own Perfume offers high-quality imported fragrances with customization and affordability under one brand.

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