Technical Support cum Implementation

Are you a passionate Technical Support cum Implementation and want to be part of a great engineering team?

If yes, we both can end our quest. We are looking for you and you will love becoming part of our family.

"Drucare   is a growing Health-tech company with a history of developing innovative solutions in Healthcare domain. We are a team of motivated individuals that help each other do remarkable things every day. Drucarians are active learners, have a positive impact in the Healthcare sector and do exceptional work. We face challenges together and we win together. And together, we deliver world-class solutions that transform the way Providers and Patients uses technology.”

Apart from developing a world-leading SaaS Platform, we believe in constantly enriching our culture with-in, and make it an abode for Drucarians. We balance super hard work with having a lot of fun. In order to achieve this, we are looking to expand the team.

Drucare is seeking a Technical Support cum Implementation who is smart, curious and loves the challenge of solving problems that improve people’s lives. Our comprehensive Healthcare management platform is built on the latest tech stack and cloud technologies. You’ll collaborate with a fun and close-knit agile team to architect, implement, test and continuously deliver new features and solutions to our Healthcare customers.”

• We are currently hiring for the position of: Technical Support cum Implementation
  


• Years Of Experience required:   0-2yrs
  


• Joining Period:   Looking for   IMMEDIATE   joiners only. 
  


• Location: Hyderabad 
  

Requirements

Requirements:

•  Good communication Skills 
  


• Should be able to speak Hindi & English fluently 
  


• Application learning abilities 
  


• Client Relationship Management 
  


• Any Graduation
  

Roles & Responsibilities:

• Speaking to customers to get to the root of their problem quickly. 
  


• Providing timely and accurate customer feedback.
  


• Talking customers through a series of actions to resolve a problem.
  


• Following up with clients to ensure the problem is resolved
  


• Supporting the customer through an email ticketing system and phone calls.
  


• Resolving customer complaints and queries.
  


• Providing detailed information to customers.
  


• Maintaining records of each phone call for future reference.
  


• Offering exceptional customer service and satisfaction.
  


• Maintaining a healthy relationship with the clients.
  


• Ability to meet deadlines and prioritize tasks.
  


• Actively listen to customers to understand their issues or concerns.
  


• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
  


• Produce periodic reports of technical support operations to company management.
  


• Using remote desktop connections to provide immediate support.
  


• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  


• The role of the implementation specialist is to be responsible for implementation, configuration, training, and  support the successful adoption of Drucare software.
  


• The implementation specialist, in partnership with team members and in line with the project plan, will interact directly with the Hospital Admin and design and
  


• Support the use of the Drucare software with the office staff to design, configure, Train and Implement. 
  


• Participate as a key member of the core implementation team charged with successfully implementing and supporting of the Drucare software.
  


• Serve as the main point of contact  during the implementation process; on site go-live support and post implementation.
  


• Awareness of the different specialties of the doctors and satisfactorily resolving any complaints or concerns related to products.
  
  

Benefits

• PF
  


• ESIC
  


• Health Insurance
  


• Yearly Hikes