Technical Support Engineer

JOB DESCRIPTION:

• Sending emails regarding service renewal, service live domain, web hosting & SEO services.

• Handling client queries regarding domain registration, web hosting, email services etc related to price.

• Troubleshooting email problems, DNS Management, Web hosting problem etc.

• Creating renewal remainder for all services for upcoming service that will expire on next month.

• Troubleshooting issues of office systems and related configurations.

• Configuration of Email in Email client software like Outlook, Thunderbird etc.

• Sending performa invoice to clients on monthly or quarterly basis for services like VPS, Website maintenance, SEO, PPC etc

Technical Skills:

• Experience in Registering and transferring domains.

• Knowledge in Linux and Windows web hosting

• Issue tracking, resolution & System Maintenance.

• Working knowledge of corporate Email, Google Business Email, Microsoft office 365 Business Email VPS.

• Good in installation, configuration and troubleshooting.

Interpersonal Skills:

• Good communication skills.

• Good comprehension skills ability to clearly understand the issues customers present.

• Dedicated to problem resolution

• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus