Technical Support Engineer

This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Pune

JobType: full-time

We are looking for a skilled Technical Support Engineer to install, commission, support, and maintain robotic and automation systems at customer sites. The role involves hands-on troubleshooting, preventive and corrective maintenance, remote technical support, and close collaboration with engineering teams to ensure optimal system performance and minimal downtime.

Key Responsibilities

• Install, commission, and service robotic and automation systems at customer locations.
• Provide remote technical support to customers for troubleshooting and issue resolution via phone, email, and remote access tools.
• Perform preventive and corrective maintenance on robotic systems to ensure reliability and performance.
• Diagnose and resolve mechanical, electrical, and software-related faults in robotic systems.
• Troubleshoot robot controllers, drives, sensors, motors, and other system peripherals.
• Support robot software updates, system testing, validation, and performance optimization.
• Conduct system testing, safety checks, and compliance validation as per standards.
• Respond to breakdown calls and minimize downtime through effective root cause analysis and resolution.
• Train customers on robot operation, maintenance, and safety procedures.
• Maintain accurate service records, maintenance logs, and troubleshooting reports.
• Prepare Root Cause Analysis (RCA) and corrective/preventive action documentation.
• Coordinate with internal engineering and support teams for complex issue resolution.
• Travel to customer sites as required to support installations and service activities.

Qualifications & Experience

• Bachelor’s degree or Diploma in Electrical, Electronics, Mechanical, Mechatronics, Robotics, or a related engineering discipline.
• 1–5 years of experience in technical support, field service, robotics, or industrial automation.
• Strong understanding of robotic systems and automation technologies.
• Knowledge of electrical circuits, motors, drives, and industrial sensors.
• Ability to read and interpret electrical schematics and mechanical drawings.
• Hands-on experience in system troubleshooting and maintenance.
• Working knowledge of Linux operating systems.
• Ability to deliver effective on-site and remote technical support.
• Willingness to travel and work in customer-facing, field-based environments.
• Strong communication, documentation, and customer-handling skills.

Good to Have

• Experience with robotics or industrial automation systems (AGVs / AMRs preferred).
• Hardware troubleshooting experience in automation environments.
• Knowledge of industrial communication protocols such as Profinet, Ethernet/IP, and Modbus.
• Basic programming or scripting knowledge (Python or robot-specific languages).
• Experience using CMMS tools or maintaining digital service records.
• Valid Schengen visa.

Skills

• Technical Support
• Robotics & Automation
• Troubleshooting & Maintenance
• Linux
• Customer Support